I. Questions about the Charity Dashboard

 

Below you’ll find answers to frequently asked questions about using our platform as a charity. If you have other questions, feel free to email us at goededoelen@thesocialhandshake.com.

1. What is the Charity Dashboard?

The Charity Dashboard is your personal online environment where you can see the donations your organization receives via The Social Handshake.

2. How do I log in?

You can log in with the same email address you used to register your charity. Use this link to log in: https://platform.thesocialhandshake.com/login

3. What if I forgot my password or haven’t set one yet?

Click on “Forgot password” on the login page. Use the email address you registered your charity with. You will then receive a link by email to create a new password. If this is your first time logging into the platform, follow the same procedure to set your password.

4. What do I see under the “Current Month” button?

Here you’ll find an overview of participating employees who donate to your charity via Payroll Giving.

  • Column G shows whether someone has signed up for your newsletter (opt-in).

  • Column H contains the email addresses of these participating employees, but only if they have given permission.

Please note: you may inform these employees about your impact, but do not ask them for additional donations. Therefore, remove buttons or links requesting extra donations from your communications. If it really cannot be avoided, it is allowed.

4. What is the “Overview of Other Donations”?

Here you see all one-time donations outside of Payroll Giving, such as Charity Gift Cards, Christmas Giving, and Emergency Giving.

5. How can I update our description, image, or impact fact?

If you want to make changes to your information page on the platform, click on “View Information Page” in the dashboard to see how your page appears to employees of participating companies. Send any changes (e.g. description, image, logo, or impact fact) to goededoelen@thesocialhandshake.com.

 
 
 
 

II. General Questions from Charities

1. How does Payroll Giving work?

Payroll Giving is a form of recurring giving through an employee’s salary. Employees at participating companies select a charity and choose how much they want to donate. They then choose one of two Payroll Giving types:

  • Max Impact is a periodic donation with full tax benefits for the employee and long-term certainty for the charity: the donation runs for a minimum of five years and is formalized through a donation agreement.

  • Max Flex is a regular donation: flexible, without a fixed term or agreement, but still tax-friendly.

Employers ensure the donation is processed through payroll. You receive 100% of the donation – no fees are deducted.

2. When do charities receive the donations?

Charities receive donations once a month through a bulk payment from our third-party foundation (Stichting Derdengelden).

Note: One-time donations (such as Christmas Giving or Charity Gift Cards) are typically invoiced afterward. This may result in a short delay between when the donation appears in your dashboard and when it is paid out.

3. Can charities contact participating employees?

Only if the employee has explicitly given permission. You can check which employees have opted in via the dashboard (see “What do I see under the ‘Current Month’ button?”). You may contact them about your impact and mission, but not to request additional donations.

4. What types of donations are available?

We offer several giving options. The most commonly used are:

  • Payroll Giving: recurring monthly donation via salary

  • Charity Gift Card: one-time donation employees or business contacts can allocate to charities of their choice – often used as a thank-you or gift

  • Christmas Giving: one-time donation during the holiday season, provided by employers to employees or partners to allocate among charities

  • Birthday Giving: one-time donation given by the employer to employees on their birthday, to allocate among charities

  • Emergency Giving: in response to disasters, employees can donate to Giro555 or other active charities. Employers match these donations (with an optional cap)

We also offer Bonus Giving, Holiday Giving, Fundraisers, and other forms of Corporate Giving.

5. How can we promote The Social Handshake within our network?

Want to show that your charity is supported via The Social Handshake? Or inspire employers to join? Use our:

6. Still have questions?

Not finding your question here? Feel free to contact us at goededoelen@thesocialhandshake.com – we’re happy to help!